Getting started with Salesforce

SALESFORCE BOOK :                       Learn Salesforce

Salesforce Tutorials is for the ones who are new and also for the ones who are already working on Salesforce. I am trying to keep the content as basic as possible so that I would be easier for the new bies to learn it.

Introduction to Salesforce: 

Salesforce.com or SFDC as you often call is a San Francisco based company and Mark Benioff is the CEO of the company. The company was founded in the year February 1999. Salesforce.com is the name of the CRM as well that the company has developed. 

Salesforce CRM is hosted on cloud and is built on a Platform called Force.com. This is the leading market CRM solution provider as of now and more and more companies are going towards implementing it in their business. 

The Force.com platform allows you to develop your own application. And in case you need anyready made applications you would be able to install from the appexchange platform. If you develop any applications , you are free to sell those on the appexchange as well.

When I say in the above lines that you can install an app from the appexchange, I do not mean that you install it on your machine / computer, but I mean you install it in your CRM that is hosted on the cloud. As already mentioned, CRM is a cloud based application, which means you install applications on the cloud platform and nothing on your local machine. Your local machine is clean ! 

I kept on speaking about CRM again and again in this , but have not mentioned any where what it is.

Example : 

CRM stands for Customer Relationship Management. It stores all the interactions that the customer has with the various departments of the business.

Taking an example, suppose that you have called your telephone service provider saying that you are not able to make calls. Then some one at the customer care would receive your request and document everything in an application regarding the information about the problem. The information is documented into a tool called CRM or Customer Relationship Management applicatoin. Then the ticket may be passed to the technical team or the billing team to investigate and put in their findings. In this way all the interaction with the customer and the information regarding the issue is put in at a place. This way managing a large number of issues of customers of the company becomes easier. Salesforce is the application that makes this possible. 

The next post lists the Salesforce Basics that I am going to add gradually.